Privacy and Security Policy

Updated January 13, 2025

Lambert Vet Supply is committed to safeguarding the privacy and security of your information. We value your trust and know the privacy of your information is important, whether you are a pet or animal owner, veterinary health care provider, or any other business. Lambert Vet Supply is dedicated to help maintain and improve the health of your pets and animals and work diligently to make your shopping experience easy and secure. We collect both personal and non-personal information in several ways thru your interactions with us and visits to our Site. Please see Privacy Policy to help you understand what personal information we collect, how we use it and Security measures taken.

This Privacy and Security Policy (“Policy”) describes the information, privacy, and security practices for our Site. It clarifies our information handling practices regarding the personal information you choose to provide to us, as well as information we collect about how visitors use this Site. The Policy gives you choices in the use of your personal information and provides you the opportunity to update or revise your personal information. It also provides information for security safeguards, limits the sharing of your personal information, and our commitment to comply with applicable privacy and security requirements. For any of your privacy or security concerns methods of contact are provided at bottom of policy.

By providing Lambert Vet Supply with your personal information upon participation in any activities described in this policy you have given us consent to our collection methods, use, and handling of your information as explained in this policy. Following is what we may do with information collected from visiting our Site, or personal information you provide to purchase our products, services, participate in our programs, sign up at a trade show, and request a catalog.

We utilize cookies or similar tracking technologies to collect information about your interactions with our website. This enables us to personalize your experience, for instance, by sending shopping cart reminders via SMS message if you have opted into our SMS service. 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information We Collect and how we use it:

We collect information about your visit to our site. If you enter your email address, opt-in to emails, or make a purchase we may collect personal and technical information about you, your visit, and your recent purchases. This may include email address, name, address, phone numbers, gender, order information, product interests, content topic, interests, loyalty information, customer number, etc. in addition to information about your visit such as IP Address, operating system, location information, and other device information. We may record additional information about your visit including the pages you viewed on the site/s, products you browsed, or placed in an online shopping cart as well as any content pages you have viewed. We collect this information about you and your preferences to create a profile of your interests and to serve you personalized content on websites and/or via personalized marketing promotions that we believe may be of interest to you. In some cases, we may automatically enroll you in marketing campaigns based on your product interests or past purchases.

You may voluntarily disclose additional personal information about yourself inside of a preference center or as part of a contest or sweepstakes, at a trade show, by taking a survey, contacting us by phone, or entering information into our website forms. By providing this additional personal information you authorize us to use this information in connection with personalized marketing promotions and interest-based advertising.

Create an Account on our Site to place an order requires the following personal information. You must provide your name, address, phone number, email address, and a password. If you have created an account or logged in an abandoned cart email will send you a message. Credit Card information is collected when you make a purchase. Our secure servers protect your information using advanced encryption techniques and firewall technology. Additional information about your visit is also collected such as IP Address, operating system, location information, and other device information.

When placing an order in the pharmacy for your veterinary prescription other information is collected such as pet name and other identifying information regarding your pet. We also collect veterinarian name and contact information in the pharmacy enabling us to fulfill your prescription.

Certain personal information is also collected when you use our services, such as speak to your account representative, chat with customer service, sign up for our email or catalog, sign up for SMS text, enter a sweepstake or contest, participate in survey, use our Make an Offer option, add a product to a Wish List, or ask to be added to a product Wait list.

If you choose to provide a review or rate a product, by entering your name, email, a star rating, and short message, you have authorized us to disclose this information to other shopper interested in that product.

We use your personal information to provide customer service to you, fulfill your requests, make it possible to deliver products you have ordered, enables us to contact you in the event of order problems, and assist you when you order again.

We use cookies to understand how you use our site and to improve your experience. This includes personalizing content and advertising. The browser cookie is a small data file that our Site sends to a visitor’s browser that expires after 8 hours of inactivity. Cookies let us 'remember' information about your preferences and session and help us measure the performance of marketing campaigns. Actions monitored include links clicked, order total, pages visited, and other relevant data to help us improve your shopping experience on our Site. No personally identifiable information is stored in these cookies. If cookies are disabled in your browser, we will not be able to remember any items that you have placed in your cart.

We also use carefully screened 3rd party service providers to provide interest-based advertisements to you on this or other websites. Some 3rd party companies have their own tracking technologies that allow them to collect a limited amount of data that does not allow them to identify you directly, but is related to your browsing on our Site, such as products you have viewed, put in cart, and purchased. We do not control this technology.

Additionally, as a convenience to our customers, we have links to outside websites that we feel are helpful to you. We do not control any tracking or content of those websites. Inclusion of these links does not imply Lambert Vet Supply's endorsement of other companies, their Websites or their products or services. This Policy does not apply to other Websites that may be accessible through our Site, including third-party sites that display the Lambert Vet Supply trademarks or otherwise promote Lambert Vet Supply's products and services. We encourage you to read the privacy policies of those other sites and third parties to learn how they collect and use information about you.

AI-Assisted Chat

We use Shopify to power AI-assisted chat on our website. Shopify processes customer data, including chat communications, to generate responses and improve the quality of the Shopify Inbox agent over time. We use this feature to answer customer questions, provide support, and enhance the shopping experience. Please avoid submitting sensitive personal information through chat. If you prefer to contact our customer service team directly, email cservice@lambertvetsupply.com or call 1-800-344-6337.

How We Use Your Personal Information

When you make a purchase or otherwise voluntarily provide us personal information, we will add it to our customer database and will use your information in connection with marketing emails promotions and print advertising, including catalogs. Your account representative may also contact you via phone or email regarding future orders or product specific information.

Also, we must share your information with third party companies to provide products and services to you such as packaging and shipping your order. We only share the information that is needed for the third party company to provide the necessary product or service, and all of our third party companies are contractually-restricted from using your information for any reason other than helping us to provide the necessary product or service.

To improve the accuracy of our customer database, identifying potential customers and sending Lambert Vet Supply marketing communications, we may combine the personal information you have provided to us on our Site, signing up for a service, or participating in any event with publicly available information and information we receive from or cross-reference with our marketing partners and others. An example would be the U.S. Post Office to verify accuracy of addresses.

We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and Lambert Vet Supply. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution, or similar event. We will require such parties to treat your personal information in accordance with our Policy and to use and disclose your personal information solely for the purposes for which it was collected.

Lambert Vet Supply retains your data for as long as we believe there is a business, legal or security reason for doing so, even if you are no longer an active customer. We also keep information as otherwise required by law.

Children’s Privacy

We do not knowingly collect personally identifiable information from minors under the age of 18 through our websites or programs.

Opt-out or Unsubscribe Marketing Choices and Advertising Preferences

Cookies and how the help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you set your browser to limit or remove cookies or otherwise block our use of cookies, some Site features may be unavailable or unable to function properly. Your device may not give you the ability to control cookies.

Email Marketing Opt-Out may be done at any time by either following the Unsubscribe instructions at the bottom of our promotional emails or you may contact our customer service representatives at the phone number or email address at bottom of policy. Please note that depending upon the time of your request to unsubscribe from email marketing, it will not stop any marketing or advertising that has already been generated for distribution or is otherwise queued to send, that has occurred prior to the time when we can implement your request and delete your information from our active records. If you unsubscribe from marketing communications, will still receive emails from us that are necessary to process your order or respond to your requests. such as email or text notifications about your order status, recall information and other administrative information. Your information will remain in our database but will be marked as inactive, so you do not receive marketing materials from us.

Periodic mailings Opt-Out about products and services or regular catalog mailings may be Unsubscribed by contacting our customer service reps at the phone number or email address at bottom of policy. You will receive mail advertising if your request was received and implemented after mail advertising had already been sent to printer. Your information will remain in our database but will be marked as inactive, so you do not receive marketing materials from us.

Targeted Advertising Opt-Out by visiting the DAA consumer opt-out page at information regarding ad choices. Also, you can generally opt-out of receiving personalized ads from member of the Network Advertising Initiative (NAI) by visiting the NAI consumer opt-out page. Opting out will not mean that you will no longer receive our ads, rather, it just means that those ads will not be targeted to you based upon data collected from you on our online Services. To learn more about this practice and to know your choices about not having this information used by these companies, you can visit network advertising choices.

Do Not Track feature that may be available in your browser and are not capable of satisfying the preference you set. Lambert Vet Supply online services do not support a 'do not track' feature. By using this website, you are consenting to our practices and policies.

Please note if marketing “opt-out” is requested by email or letter communication methods, be sure to include your full name, address, phone number, and email address. Indicate specifically which LVS communications you wish to stop receiving, including specific email addresses to be removed, which will help us identify you correctly in our systems and accurately process your “opt-out” request.

Security of Your Personal Information

Lambert Vet Supply uses reasonable and appropriate physical, administrative, and technical controls to protect your personal information. Our website uses Secure Sockets Layer (SSL) technology, the industry standard in transferring information when handling personal information. You can learn more about how SSL technology protects your information here.

We do not store credit cards on our site, but we do pass it to our credit card processing company, which assigns it a token that we can use for payment settlements. Agents, contractors, and partners of Lambert Vet Supply who have access to your personal information in connection with providing services for Lambert Vet Supply are required to keep the information confidential and are not permitted to use this information for any purpose other than to carry out the services they are rendering for Lambert Vet Supply.

However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. In addition, please note that we do not control the communication channel you choose to communicate with us and cannot guarantee secure information transmission.

Data Retention

Lambert Vet Supply retains your data for as long as we believe there is a business, legal or security reason for doing so, even if you are no longer an active customer. We also keep information as otherwise required by law.

How to Update Your Personal Information

You may correct or update information collected about you through our Services by any of the contact methods noted at the end of this Privacy Policy below, or by editing your information and preferences on the 'My Account' page. Following receipt of a request from you, we will take reasonable steps to update or correct your information.

You also have the option to update some of your information or areas of interest by choosing Manage Preferences at bottom of promotional emails.

Data Deletion Requests (All Users)

You may request the deletion of your personal information at any time, regardless of your location.

To request deletion of your data, you can:

• Email us at Marketing@LambertVetSupply.com with the subject line “Data Deletion Request”
• Call us at 800-344-6337
• Or submit a request through your account settings (if applicable)

Please include sufficient information for us to verify your identity (such as your name, email address, and any relevant order information).

Upon receiving your request, we will:

• Delete your personal information from our systems, or
• Anonymize your data where deletion is not possible due to legal obligations

We will respond to your request within a reasonable timeframe.

California Residents Privacy Notice

This Privacy Notice to California consumers supplements the Privacy Notice above and is in pursuant of certain rights California residents have under the California Consumer Privacy Act (CCPA). We provide you with choices regarding the personal information we have collected about you and your rights are listed below.

Right to Delete

You have the right to request deletion of personal information Lambert Vet Supply has collected from you, subject to certain exceptions. Please contact us using the email provided below or contact us in writing at our address at bottom or policy.

Right to Know

A California resident may request access to a copy of and information about personal information Lambert Vet Supply has collected about you and information about personal information shared with its partners and third parties over the past 12 months. Please contact us using the email provided below or contact us in writing at our address at bottom or policy.

Emails. To not receive marketing information from this Service, follow the opt-out instructions above.

Cookies. To delete or block cookies and other technologies, follow the instructions above.

Please use one of the forms above or contact us in writing with the subject line or attention: California Privacy Rights. Lambert Vet Supply address is listed at the end of this Privacy Policy below.

We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes and to process transactions and facilitate customer requests. We do not discriminate against you for exercising any of your rights above, though we are not able to provide some services to you without such information.

Lambert Vet Supply does not “sell” any personal information of our consumers.

Governing Law

Lambert Vet Supply is based in the state of Nebraska in the United States. By choosing to visit our Services, you agree that any dispute that arises will be governed by and construed under the statutes and laws of Nebraska. This includes, but is not limited to, disputes about your personal information, privacy, contractual disputes, interaction, communications, or disputes resulting from the use of this website. This Privacy Policy is incorporated into, and subject to, the Lambert Vet Supply Terms and Conditions of Use.

Changes to this Policy

We reserve the right to change this Privacy and Security Policy at our discretion for any modifications or updates to our privacy and security practices. If we make changes, we will notify you by revising the lasted updated date at the top of the Privacy and Security Policy. Please consult this policy regularly for any revisions.

We occasionally update this privacy policy, and we include the effective date of our privacy policy at the top of the statement. We encourage you to check the Site frequently to see the current privacy policy in effect, and any changes that may have been made to it. Your continued use of the Site after a change has been posted constitutes your acceptance of the change. If you disagree with any changes to this privacy policy, your sole remedy is to discontinue your use of the Site.

Contact Lambert Vet Supply

If you have questions about this Privacy Policy by using the information at bottom.

Email at Marketing@LambertVetSupply.com

Call us at 800-344-6337

Monday - Friday: 8 AM – 5 PM Central Time (CT)
Saturday and Sunday: Closed
Holiday Schedule: Closed New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas

Mail your request to:
Lambert Vet Supply
Attn: Customer Service
714 5th Street
Fairbury, NE 68352