Shipping Guidelines, Mail Orders, & Returns
|• Shipping Charges & Additional Fees • Mail Orders • Returns • Package Delivery Safety|
Shipping Guidelines | Updated November 21, 2017
When will my order be processed?
All orders, regardless of shipping method, placed after 11 a.m. Central Time (CT) will be processed the following business day. Currently, we are not able to process orders on Saturday and Sunday.
What carrier services does Lambert Vet Supply use?
Lambert Vet Supply contracts with the following carriers:
The Overnight Shipping option is limited to Standard Overnight services only, and excludes First and Priority Overnight services. This means that only business days (Monday-Friday) are used in calculating transit times. Saturday delivery is available in certain, but not all, areas for an additional fee. If Saturday delivery is desired, please call Customer Service at 800-344-6337 to complete your order.
Once my order has processed, when will it be shipped?
FedEx SmartPost, Please allow 4 -7 business days for delivery.
What are the terms and conditions of Lambert Vet Supply's $100 Free Shipping Offer?
LambertVetSupply.com offers free shipping on qualifying orders of $100 or more within the contiguous United States. Certain items marked free shipping, perishable, drop ship, special order, and orm-d are not included in the $100 total. Handling fee of $1 applies to all orders. Oversize fees are listed on product page. Call for drop ship fees. Express delivery is available upon request. Perishable items can only be shipped 2nd day or next day. Other restrictions may apply. Call Customer Service at 800-344-6337 for shipping quotes or if you have questions about shipping your order.
I've ordered a vaccine or other item that requires a cooler (refrigerated product). What do I need to know?
We recommend all refrigerated products ship via Overnight or 2nd Day Service, using the following guidelines:
I ordered a prescription for my pet. Is it returnable or refundable?
All prescription items are Non-Returnable and Non-Refundable. Prescription items can only be shipped within the 50 states. Please allow an additional business day for processing of prescription items. If other items are included in the same order as a prescription item, the prescription item will ship separately.
What is an oversized item?
Any item that weighs over 8 pounds is considered an oversized item. Orders containing oversized items will be assessed a $4 oversized fee per item. Orders containing oversized items must ship via ground service. Second day and overnight service is unavailable for oversized items.
What are Dropship Items (Items Shipped Directly from Manufacturer) and how are they handled?
Items marked as "Ships directly from manufacturer", must be ordered over the phone with a customer service representative. Shipping costs for drop ship items vary by manufacturer and/or distributors and subject to change.
What is the handling fee?
Effective June 13, 2011, each order processed through LambertVetSupply.com will be subject to a $1 handling fee. This fee covers rising fuel costs and will be applied to the shopping cart upon checkout.
What other information is important for me to know?
Shipping Locations | Multiple Item Orders
ORM-D / LTD QTY Products
Shipping Charges & Additional Fees
Please note: Final totals for orders containing drop ship and special order items will be calculated by a Customer Service Rep. You will then be contacted via phone or email with final order costs.
For orders Over $500.00 please CALL for shipping costs.