Testimonials

"I want to thank your company for it's wonderful service and attention that I received on my first order from you. It's a pleasure doing business where customer service is still practiced."

"Thank you Shannon, I appreciate your always prompt replies and wonderful assistance. I will hopefully send a good bit of business your way as I have already done over the last few months. Folks need to have good people to do business with and I think you folks are some of the best. Thanks again."

"Good morning, Shannon: Just want you to know our dog's prescription arrived yesterday and that we thank you very much for getting it processed and mailed so quickly. Also greatly appreciate your e-mails keeping us informed about our order. That's [what] bonds customers to a company. I assure you we will turn to you for our dog's needs."

"Liz, Thanks so much for the wonderful way you treated me - dealing with the public daily I appreciate the kindness! You deserve a raise - tell your boss to call me."

"Thank you so much for your help Shannon! You guys at Lambert are always so helpful! That's why I come back time and time again."

"Brent, received Cosequin yesterday - wow that is service.
Between your company mission of customer caring - quality service you do have me as a repeat customer. I must tell you that the Cosequin DS has changed the life of our King Shepherd. She now loves to run which before her gate prevented her from doing this with ease - I would recommend this product to anyone for hip/bone problems. Your company's interest in providing genuine caring service to your customers is to be applauded; not to mention the "price is right". I use 6 capsules a day between the two dogs - have a great weekend"

" I have ordered Cosequin SS 90 Capsules before - am pleased with product, delivery and price."

"Hi Charlotte, my order just arrived. WHAT SERVICE!!! I wanted to let you know that I am very impressed with the experience I had with [Lambert Vet Supply]. Not only did I get a quick deliver but it is saving me money at a time when it is most needed. I have been forwarding your web link to all of my friends with pets, which is about 98% of them. Thanks again for a great job and I look forward to continuing to order my pet products through [Lambert Vet Supply]. "

"One of the best web sites I've ever seen."

"This was the best experience I have had ordering something on the web. You had a good price on the clippers, had them in stock (I have ordered stuff other places that didn't have what I wanted in stock and it took months to get), and I got the order quickly!"

"Thank you. This is the first time I have ordered from your company. Ordered vaccines Monday evening UK time and received them Thursday lunchtime. Ice packs were still frozen. So prompt and helpful, a big thank you...first but not the last."

"I just received the vaccine. I was surprised it reached me so soon!! This is the first time I have ordered vaccine (via mail) and the ice packs were still frozen. Thanks for being so prompt!"

"I just wanted to take the time to let you know how pleased I am with your company. I placed my order via e-mail on Saturday night. It was shipped early in the day on Monday and I received it on Wednesday. I am very pleased with your service. I deal with many other mail order companies and I have not found any others to be as fast and efficient."

"I couldn't believe it when the UPS man arrived just a day and a half after I placed my order! The last vaccines I ordered from took 5 days to arrive by 2 day express. They shipped again overnight and it took 3 days to get here. When I complained they said it was the best they could do, take it or leave it. I LEFT. Thanks from your newest customer..."

"Your expeditious service is unparalleled and I will use your services for all of my inventory that you carry in future orders."

"I really appreciate the assistance that comes from such super customer service folks as yourself! That makes all the difference in the world. I will be happy to pass on your company information to all the folks I run into who need animal medical supplies."

"I ordered Cosequin DS from you folks the morning after I was turned onto your web site. Very impressed by the price, speed, and efficiency. It was at our door step the next evening. I've referred a few friends to your web site. We'll be ordering again. Thanks to all!"

"Thank you for such great customer service! I received your phone message today as well. My vet has my dog on Cosequin DS, and your prices are the best I've seen!"

"We received our order today (Monday). Not only that, but your firm has gone the extra mile to provide EXACTLY what we requested. Thanks again!"

"Dear [Lambert Vet Supply], Yes, I did receive my recent order. All items requested came, and in a very short time to boot! I could not be more pleased with the prices and service that [LVS] offers to pet owners. You guys are great, and thank you for the follow-up inquiry. "

"Hi - I went to my post office and they had the package there - they said there was no room to leave it, I'm not sure why though - Sorry for doubting your end - you guys have always came through for me. Thank you and look forward to future business."

"I got a reply right after I sent that E-mail and received the Frontline Plus yesterday. What a savings over what I was paying at our vet. We have 11 cats, and 5 dogs, so you can imagine what a break your discount prices give us. "

"Thank you so much for having this product!! You're prices are incredibly low!! I will be your customer forever with prices list these!"

"Thanks so much for my prompt order. Everything is great and I will tell others about your site. "

"I've ordered from you before and thought your price was fair, so here I am again."

"Thank you. Keep up the good work!"

"Thanks for following up. I received the product today! Wow! What fast service. Thanks."

"Thank you so much for the excellent service you and your company have given. You only spoke to me on Monday evening and I receive my package midday Thursday. I think you could give our companies here in England a few tips! Once again thank you very much. "

"I've been buying products for my two cats from you for quite awhile. In an age when good customer service is, unfortunately, becoming the exception and not the rule, I must say that your service is excellent!
Prices are competitive, shipment is prompt, and I am very impressed by Heather. She has been wonderful! If an article is on backorder, she contacts me. If the vet doesn't send the Rx as promised, she let's me know so I can follow up on my end. She is pleasant and efficient. I just wanted you to know what a great job she does. I am recommending [Lambert Vet Supply] to all my pet-loving friends! "

"Thank you so much for your phone call the other day. I was so surprised. In these days it is hard to find a place with people who are so nice and helpful to their customers. I hope you will forward this to your manager/boss so they will know what a valuable person they have with you there. A lot of the time the person who takes care of the customer is not noticed for the extra work and extra effort they put in to helping the customer. So please send this on to your boss so I can let them know how great you were in the service you provided me.You were very professional, courtesy and helpful. I hope to do business with you again soon. I am looking into opening a kennel/daycare for the area I live in and I like your site and prices I have seen. The most important to me is the customer service, and you have shown me some of the best I have come across. Again thank you for your support and keep up the good work."

"Dear Staff, FIRST and most importantly, YOUR COMPANY IS GREAT! You have the friendliest staff I have EVER dealt with, and I work in retail! I have nothing but great things to say about all of you! Please don't change that! My suggestion is actually to help people like me, who prefer reading labels before purchasing products. When I click on enlarge photo, I do not want to just see a larger photo of the product. I want to read the contents, the guaranteed analysis, and the suggested servings. Is there anyway possible this could be added to the photo, or included in the description? It would make me very happy if this could happen. Thank you for your time. I'll be waiting to here from you. Truly! [*NOTE label info will be a new feature to be added soon -- thanks for the suggestion to help make our site better Patti!!]"

"Dear Cody, Thanks for your time, and helping me with my order. I will be very happy to contact anyone you want me too. You, and your Company deserve the recognition! Everyone can complain, only a few make time to compliment, I want to take the time! Thank you for always being there! Many Thanks"

"I just had to write and thank you for the helpful service I've received. I purchased a pair of Andis clippers that died my third time using them. I called, and Jan, my sales rep was very understanding and told me to send them back. They were delivered on Thursday, and by Monday she had a new pair sent to me. Thank you so much for making the process quick and painless!"

"My name is Cherry Lee and I'm your long term customer. I'm writing to let you know the great service I've been getting from your staff Heather Blimling. She's always very friendly and prompt. I've ordered from other [Lambert Vet Supply] sales [reps] in the past, but I've never came across one like Heather. She always keeps my need in mind and delivers more than expected. I thought I should let you know how lucky you are to have her in your team. Please feel free to contact me if you have any questions. "

"I have been a [Lambert Vet Supply] for many years. I cannot believe how much money I have saved by having prescriptions filled by [LVS] as well as many miscellaneous items. But more than the great prices, it is the outstanding customer service which keeps me a loyal customer. I deal mainly with Renee, and although we have never met, I feel as if she is longtime friend of mine. She will email me about my order and we usually have a few emails back and forth about the weather, the family, the holidays or whatever! And of course about my dog! It is nice to know that even as their website and business grows, the personalized customer service remains intact. "

"Hi, I just wanted to say thank you to Anne who took the time to call and email me in order to help me with my older dog's incontinence issue. I was touched that she took such an interest in my dilemma. Thanks again for the advice, I will try the Leak no more. Let hope it works! "

"I just wanted to thank you for the promptness with which you received, processed and shipped my order. I placed my order with you (online) late Wednesday Night, 11/9/05, and I received it today, Monday, 11/14/05. Keeping in mind that Friday, 11/11/05, was a holiday (Veteran's Day), I was shocked, amazed and very happy that I received my order today. This was my first experience in ordering from your company and I look forward to ordering from you again."

"Thank you for the great service. You are appreciated!"

"During this past week, I have spoken with several of the sales representatives concerning the delivery of an order. I think it is important that you know how helpful and courteous everyone was. My original sales rep.(Ann) was out the initial day I called, but she called me at home before 9:00 central time and we work out a fair arrangement on replacing the Lymevax that was compromised due to a delivery snafu. Since it is often the case that we only hear the yelling, I wanted to send you the praise. As a result of this experience, I will look in your catalog first when needing supplies for me family of 6 Goldens and not merely use you for vaccines. Have a great weekend and thank you again for your professionalism."

"You have been such a pleasure to work with. You have permanently won my business. I can't thank you enough for all that you have done. Please forward this message to your boss - your customer service is EXCELLENT!!!!!!!!!!!!!!! "

"People are very quick to pick up the phone, write a letter or just plain scream to complain about bad service. Very rarely will these same people acknowledge good service. I think customer service is the main stay of any business. As a business person, I appreciate it when someone goes out of their way to help me. I wanted you to know what a gem you have in your customer representative Shannon. I have been doing business with your company for about 5 years. I always call and ask for Shannon. Why? Because she never lets me know if she is having a bad day. She is cheerful, chatty and makes sure I order the right product. I do dog rescue. Shannon always asks about my dogs. She lets me know if my prescriptions have run out. She advises me on special items that I might need because of what I'm ordering. Is she pushing your products? Yes, I suppose she is, but I always have the feeling she is suggesting the items because she knows I'm forgetful and she is trying to help me. Because of Shannon, I have referred hundreds of people to your company. I am a professional dog trainer. I teach over 100 dogs per week for a series of 8 weeks. That’s a lot of referrals in a year's time. I also do dog rescue. I recommend you to all my rescue buddies. I give out a home made card with Shannon's name and number on it with all my adoptions. I tell my people that Shannon will take care of them and she does. In today's time, big business would do well to take care of their valued employees. A happy employee is always an asset to the company. You might be able to replace the employee with a smaller salary but you can not replace the experience that made the employee valuable. Please take the time to let Shannon know you appreciate all that she does for you."

"Hi Shannon. Thanks - the package arrived only 2 days later :-) Customer service: A+! Delivery: A+! Customer satisfaction: A+! THANK YOU - I have always been satisfied with shopping at [Lambert Vet Supply], you guys rock!"

"Hi Shannon, I want to thank you for taking care of our order. Everything arrived on time,you gave us a good service and I really appreciate it."

"Dear Diane, I sincerely like the special attention and excellent service you have given me. If I knew your boss I would express how professional, knowledgeable, personable and thorough you are in customer relations. You are the epitome of customer service. Soon after I had spoken to you yesterday I received an E-Mail from [LVS] of confirmation and the total cost of my order. I like your business card with your picture. You have a warm smile. When I get access to a scanner I will send a picture of myself. It's nice to be able to associate a face with a name/voice. Please show this E-Mail to your boss."

"Sue, Thank you! I just received the package. The shipment was in excellent shape, and the cold packs were still partly frozen. It's been an absolute pleasure working with you, and I look forward to continuing to get our vaccines from [Lambert Vet Supply]! It feels good to be able to order in confidence, and know that you are on top of the shipment and concerned about its safe arrival. We received them just in time, too, since I got a call five minutes before FedEx showed up requesting that we bring two trays down to the adoption clinic Saturday morning."

"Shannon, Thank you for dealing with my order. It arrived safely today, delivered in the U.K. by the British Royal Mail Parcelforce service. I was out at work, so they left the parcel hidden in my greenhouse & a note through my door explaining where I could find it. Absolutely excellent. Not even a mark on the box. Again a big Thank You to you. Wonderful service all round - not forgetting the good carrier service your side of the Atlantic also. "

"Thank you so much for your help Shannon! You guys at Lambert are always so helpful! That's why I come back time and time again. Thanks again"