"Rather than send messages to companies with whom I am not happy, I merely withhold my patronage, as I will not do business with customer service personnel, sales people or wait staff that are not pleasant. That is their job. However, I do feel that it is important to let companies know when their people are doing an unusually good job, and yours is one. Today was my first contact with your online services, and I spoke with two women. I had MANY questions and concerns. These women were both very helpful and VERY pleasant. (They also did not call me "dear" or "sweetie" which drives me nuts.) I neglected to get the name of the first woman who seemed to be relatively new at the job, but she was very informative and was more than willing to get (and did get) information about things of which she was not positive. She was very nice and I regret that I did not get her name. The second woman's name was Marlene, and she was lovely and helpful and understanding!
Of all my concerns. I thank you for hiring those which are willing and able to do their jobs when dealing with the public, many of whom, I know, can be quite unpleasant. Anyway, you shall have my business and anyone else with whom I speak. I am in the animal welfare community in Central New York and have, literally, hundreds of people who will be glad to hear of my positive experience. Thanks, again, and keep up the ethical integrity of your services."
Janice Wilson, Parish, NY
"Dear Lambert Vet Supply,
I feel we should let employers know when their employees have shown exemplary service, so that's why I'm writing today.
Sue Williams has been such a help and a blessing to me...
now why do I appreciate her so much? Let me "count some ways":
l. She's got a very good manner, an easiness with folks
that helps a customer like me relax, for I get too intense
over my 'babies' (Springer Spaniels) and their problems
they've had at times.
2. She's very knowledgeable and efficient, thus very helpful
3. She shows sensitivity and caring and
4. has a wonderful sense of humor which sure helps a WHOLE lot, too. What a
'jewel'--a credit to your business, I sure feel.
I've really appreciated doing business with your company as a result!"
carolyn d.
"Dear Sue,
I am so impressed by how beautifully and with such care that my order was packed. Much better than two other companies I’ve used in the past. I’ll be back! Thanks again,
"
V. Arnold.
"Just wanted to say thank you to Sue Williams for helping me with my order today. LVS is lucky to have a person like you on the staff."
Charlene, Quakertown, PA
Dear Sue,
"Thank you for your attention and help on this matter. It is rare in today's world to find someone who is willing to follow-up, as you have done on this order or anything else as far as that goes."
Robert Yates, Napa, CA
"Thank you Jackie for your much-needed help regarding choice of clippers and blades. You are so knowledgable....I wish I had called you first!!!"
Barbara Steiner
"Dear Jackie.
You are a pleasure to do biz with and please feel free to let your suprvisor know I said so. You have been a pleasure to work with and you should get a gold star or at least a smiley face."
Joy Nadel, Rescue Me Incorporated
"I have ordered dog items from various vendors over the past 17 years; however, for the past 6 years I have ordered all my dog supplies from LVS because of the quality, lower prices and great service. Trudy Beam has always treated me like I was someone special and given me individualized attention. Plus she has helped me with most all of my questions about my dog's problems. Fantastic company and individualized service. Thank you LVS for all your help."
Ted Sherrill, Sherrill's Babies, Denton, TX
"Hi Jackie,
The Angels' Eyes is awesome! It's cleared up all three of my Maltese eyes. I have 3 Maltese and my kids have two and all of their eyes were looking pretty bad. Thanks for recommending it and I'm ordering more today! Again, thank you so much. I am another satisfied customer."
Shelly Dunbar
"I just want to let your company know about the excellent service I received from Lizz Skoncny. A small order was placed very close to Christmas and I was informed there was no stock available, Lizz called the vendor and let them know it was for Christmas but she was told I would not see it in time for the holiday. Within two days Lizz sent me an email saying the order was in and would ship ASAP. Lizz showed concern for my order and that is something you don't see that often. Congratulations on having a wonderful employee."
Cynthia Duquette
"I just wanted to thank everyone at Lambriar Vet Suppy for there superb customer service!!! I just ordered from you guys for the first time and I have hardly ever found friendlier, more proficient customer service!!! I look forward to doing business with you all in the future!"
Charles Page - Georgia
"I want to thank your company for it's wonderful service and attention that I received on my first order from you. It's a pleasure doing business where customer service is still practiced."
Mary Cooksey
"Thank you Shannon, I appreciate your always prompt replies and wonderful assistance. I will hopefully send a good bit of business your way as I have already done over the last few months. Folks need to have good people to do business with and I think you folks are some of the best. Thanks again."
Tom S. - Wisconsin
"Good morning, Shannon:
Just want you to know our dog's prescription arrived yesterday and that we thank you very much for getting it processed and mailed so quickly. Also greatly appreciate your e-mails keeping us informed about our order. That's [what] bonds customers to a company. I assure you we will turn to you for our dog's needs."
Shirley K.
"Liz, Thanks so much for the wonderful way you treated me - dealing with the public daily I appreciate the kindness! You deserve a raise - tell your boss to call me."
Laura A. - Florida
"Thank you so much for your help Shannon! You guys at Lambert are always so helpful! That's why I come back time and time again."
Thanks again, Matt - Mississippi
"Brent, received Cosequin yesterday - wow that is service.
Between your company mission of customer caring - quality service you do have me as a repeat customer. I must tell you that the Cosequin DS has changed the life of our King Shepherd. She now loves to run which before her gate prevented her from doing this with ease - I would recommend this product to anyone for hip/bone problems. Your company's interest in providing genuine caring service to your customers is to be applauded; not to mention the "price is right". I use 6 capsules a day between the two dogs - have a great weekend"
Elaine - Delaware
" I have ordered Cosequin SS 90 Capsules before - am pleased with product, delivery and price."
Klepper, E. - Smithtown, NY
"Hi
Charlotte, my order just arrived. WHAT SERVICE!!! I wanted to let you
know that I am very impressed with the experience I had with
[Lambert Vet Supply]. Not only did I get a quick deliver but it is saving me
money at a time when it is most needed. I have been forwarding your web
link to all of my friends with pets, which is about 98% of them. Thanks
again for a great job and I look forward to continuing to order my pet
products through [Lambert Vet Supply]. "
Janet George
"One of the best web sites I've ever seen."
L Bricker - Manassas, VA
"This
was the best experience I have had ordering something on the web. You
had a good price on the clippers, had them in stock (I have ordered
stuff other places that didn't have what I wanted in stock and it took
months to get), and I got the order quickly!"
M. Harlan - Texas
"Thank
you. This is the first time I have ordered from your company. Ordered
vaccines Monday evening UK time and received them Thursday lunchtime.
Ice packs were still frozen. So prompt and helpful, a big thank
you...first but not the last."
P. Davies - United Kingdom
"I
just received the vaccine. I was surprised it reached me so soon!! This
is the first time I have ordered vaccine (via mail) and the ice packs
were still frozen. Thanks for being so prompt!"
G. Whitaker - Oklahoma
"I
just wanted to take the time to let you know how pleased I am with your
company. I placed my order via e-mail on Saturday night. It was shipped
early in the day on Monday and I received it on Wednesday. I am very
pleased with your service. I deal with many other mail order companies
and I have not found any others to be as fast and efficient."
C. Murray - Texas
"I couldn't believe it when the UPS man arrived just a day and a half after I placed my order! The last vaccines I ordered from
took 5 days to arrive by 2 day express. They shipped again overnight
and it took 3 days to get here. When I complained they said it was the
best they could do, take it or leave it. I LEFT. Thanks from your
newest customer..."
K. Schiff - New York
"Your expeditious service is unparalleled and I will use your services for all of my inventory that you carry in future orders."
Voigt Global Distribution - Kansas
"I
really appreciate the assistance that comes from such super customer
service folks as yourself! That makes all the difference in the world.
I will be happy to pass on your company information to all the folks I
run into who need animal medical supplies."
E. DeNike - Virginia
"I
ordered Cosequin DS from you folks the morning after I was turned onto
your web site. Very impressed by the price, speed, and efficiency. It
was at our door step the next evening. I've referred a few friends to
your web site. We'll be ordering again. Thanks to all!"
L. Shmagin
"Thank
you for such great customer service! I received your phone message
today as well. My vet has my dog on Cosequin DS, and your prices are
the best I've seen!"
B. Brown
"We
received our order today (Monday). Not only that, but your firm has
gone the extra mile to provide EXACTLY what we requested. Thanks again!"
Beth - South Carolina
"Dear [Lambert Vet Supply], Yes, I did receive my recent
order. All items requested came, and in a very short time to boot! I
could not be more pleased with the prices and service that [LVS]
offers to pet owners. You guys are great, and thank you for the
follow-up inquiry. "
Mike Palmer
"Hi
- I went to my post office and they had the package there - they said
there was no room to leave it, I'm not sure why though - Sorry for
doubting your end - you guys have always came through for me. Thank you
and look forward to future business."
L. Pauley - South Point, OH
"I
got a reply right after I sent that E-mail and received the Frontline
Plus yesterday. What a savings over what I was paying at our vet. We
have 11 cats, and 5 dogs, so you can imagine what a break your discount
prices give us. "
B. McDonald - San Antonio, TX
"Thank
you so much for having this product!! You're prices are incredibly
low!! I will be your customer forever with prices list these!"
M. Schaefer
"Thanks so much for my prompt order. Everything is great and I will tell others about your site. "
L. Mozucha - Saline, MI
"I've ordered from you before and thought your price was fair, so here I am again."
P. Beckman - Naples, FL
"Thank you. Keep up the good work!"
c. Costigan - Saltville, VA
"Thanks for following up. I received the product today! Wow! What fast service. Thanks."
K. Kaplan - Woodacre, CA
"Thank
you so much for the excellent service you and your company have given.
You only spoke to me on Monday evening and I receive my package midday
Thursday. I think you could give our companies here in England a few
tips! Once again thank you very much. "
Celia Reeves Cornwall. Great Britain
"I've
been buying products for my two cats from you for quite awhile. In an
age when good customer service is, unfortunately, becoming the
exception and not the rule, I must say that your service is excellent!
Prices are competitive, shipment is prompt, and I am very impressed by
Heather. She has been wonderful! If an article is on backorder, she
contacts me. If the vet doesn't send the Rx as promised, she let's me
know so I can follow up on my end. She is pleasant and efficient. I
just wanted you to know what a great job she does. I am recommending
[Lambert Vet Supply] to all my pet-loving friends! "
S M - Springfield Massachusetts
"Thank
you so much for your phone call the other day. I was so surprised. In
these days it is hard to find a place with people who are so nice and
helpful to their customers. I hope you will forward this to your
manager/boss so they will know what a valuable person they have with
you there. A lot of the time the person who takes care of the customer
is not noticed for the extra work and extra effort they put in to
helping the customer. So please send this on to your boss so I can let
them know how great you were in the service you provided me.You were
very professional, courtesy and helpful. I hope to do business with you
again soon. I am looking into opening a kennel/daycare for the area I
live in and I like your site and prices I have seen. The most important
to me is the customer service, and you have shown me some of the best I
have come across. Again thank you for your support and keep up the good
work."
TL - Mapleton, Maine
"Dear
Staff, FIRST and most importantly, YOUR COMPANY IS GREAT! You have the
friendliest staff I have EVER dealt with, and I work in retail! I have
nothing but great things to say about all of you! Please don't change
that! My suggestion is actually to help people like me, who prefer
reading labels before purchasing products. When I click on enlarge
photo, I do not want to just see a larger photo of the product. I want
to read the contents, the guaranteed analysis, and the suggested
servings. Is there anyway possible this could be added to the photo, or
included in the description? It would make me very happy if this could
happen. Thank you for your time. I'll be waiting to here from you.
Truly! [*NOTE label info will be a new feature to be added soon --
thanks for the suggestion to help make our site better Patti!!]"
P Rische
"Dear
Cody, Thanks for your time, and helping me with my order. I will be
very happy to contact anyone you want me too. You, and your Company
deserve the recognition! Everyone can complain, only a few make time to
compliment, I want to take the time! Thank you for always being there!
Many Thanks"
Patti Rische - Sophie China Ocean
"I
just had to write and thank you for the helpful service I've received.
I purchased a pair of Andis clippers that died my third time using
them. I called, and Jan, my sales rep was very understanding and told
me to send them back. They were delivered on Thursday, and by Monday
she had a new pair sent to me. Thank you so much for making the process
quick and painless!"
Stacy Grover - a happy customer in Utah
"My
name is Cherry Lee and I'm your long term customer. I'm writing to let
you know the great service I've been getting from your staff Heather
Blimling. She's always very friendly and prompt. I've ordered from
other [Lambert Vet Supply] sales [reps] in the past, but I've never came across one
like Heather. She always keeps my need in mind and delivers more than
expected. I thought I should let you know how lucky you are to have her
in your team. Please feel free to contact me if you have any questions.
"
Cherry Lee
"I
have been a [Lambert Vet Supply] for many years. I cannot
believe how much money I have saved by having prescriptions filled by
[LVS] as well as many miscellaneous items. But more than the great
prices, it is the outstanding customer service which keeps me a loyal
customer. I deal mainly with Renee, and although we have never met, I
feel as if she is longtime friend of mine. She will email me about my
order and we usually have a few emails back and forth about the
weather, the family, the holidays or whatever! And of course about my
dog! It is nice to know that even as their website and business grows,
the personalized customer service remains intact. "
Robin C - Coral Springs Florida
"Hi,
I just wanted to say thank you to Anne who took the time to call and
email me in order to help me with my older dog's incontinence issue. I
was touched that she took such an interest in my dilemma. Thanks again
for the advice, I will try the Leak no more. Let hope it works! "
L McIntyre
"I
just wanted to thank you for the promptness with which you received,
processed and shipped my order. I placed my order with you (online)
late Wednesday Night, 11/9/05, and I received it today, Monday,
11/14/05. Keeping in mind that Friday, 11/11/05, was a holiday
(Veteran's Day), I was shocked, amazed and very happy that I received
my order today. This was my first experience in ordering from your
company and I look forward to ordering from you again."
Paula C B - NC
"Thank you for the great service. You are appreciated!"
Cliff Shela
"During this past week, I have spoken with several of the sales representatives
concerning the delivery of an order. I think it is important that you
know how helpful and courteous everyone was. My original sales
rep.(Ann) was out the initial day I called, but she called me at home
before 9:00 central time and we work out a fair arrangement on
replacing the Lymevax that was compromised due to a delivery snafu.
Since it is often the case that we only hear the yelling, I wanted to
send you the praise. As a result of this experience, I will look in
your catalog first when needing supplies for me family of 6 Goldens and
not merely use you for vaccines. Have a great weekend and thank you
again for your professionalism."
Susan D
"You
have been such a pleasure to work with. You have permanently won my
business. I can't thank you enough for all that you have done. Please
forward this message to your boss - your customer service is
EXCELLENT!!!!!!!!!!!!!!! "
Claire Halesworth
"People
are very quick to pick up the phone, write a letter or just plain
scream to complain about bad service. Very rarely will these same
people acknowledge good service. I think customer service is the main
stay of any business. As a business person, I appreciate it when
someone goes out of their way to help me. I wanted you to know what a
gem you have in your customer representative Shannon. I have been doing
business with your company for about 5 years. I always call and ask for
Shannon. Why? Because she never lets me know if she is having a bad
day. She is cheerful, chatty and makes sure I order the right product.
I do dog rescue. Shannon always asks about my dogs. She lets me know if
my prescriptions have run out. She advises me on special items that I
might need because of what I'm ordering. Is she pushing your products?
Yes, I suppose she is, but I always have the feeling she is suggesting
the items because she knows I'm forgetful and she is trying to help me.
Because of Shannon, I have referred hundreds of people to your company.
I am a professional dog trainer. I teach over 100 dogs per week for a
series of 8 weeks. That’s a lot of referrals in a year's time. I also
do dog rescue. I recommend you to all my rescue buddies. I give out a
home made card with Shannon's name and number on it with all my
adoptions. I tell my people that Shannon will take care of them and she
does. In today's time, big business would do well to take care of their
valued employees. A happy employee is always an asset to the company.
You might be able to replace the employee with a smaller salary but you
can not replace the experience that made the employee valuable. Please
take the time to let Shannon know you appreciate all that she does for
you."
TK
"Hi Shannon.
Thanks - the package arrived only 2 days later :-)
Customer service: A+!
Delivery: A+!
Customer satisfaction: A+!
THANK YOU - I have always been satisfied with shopping at [Lambert Vet Supply], you guys rock!"
Susanne
"Hi Shannon,
I want to thank you for taking care of our order.
Everything arrived on time,you gave us a good service and I really appreciate it."
Tamara - Israel
"Dear
Diane,
I sincerely like the special attention and excellent service you have
given me. If I knew your boss I would express how professional,
knowledgeable, personable and thorough you are in customer relations.
You are the epitome of customer service.
Soon after I had spoken to you yesterday I received an E-Mail from
[LVS] of confirmation and the total cost of my order.
I like your business card with your picture. You have a warm smile.
When I get access to a scanner I will send a picture of myself. It's
nice to be able to associate a face with a name/voice.
Please show this E-Mail to your boss."
Ty of Goodie 4 Shoes
"Sue,
Thank you! I just received the package. The shipment was in excellent shape,
and the cold packs were still partly frozen.
It's been an absolute pleasure working with you, and I look forward to
continuing to get our vaccines from [Lambert Vet Supply]! It feels good to be able to
order in confidence, and know that you are on top of the shipment and
concerned about its safe arrival.
We received them just in time, too, since I got a call five minutes before
FedEx showed up requesting that we bring two trays down to the adoption
clinic Saturday morning."
Robert Jon Mudry - Friends of Feral Felines
"Shannon,
Thank you for dealing with my order. It arrived safely today, delivered
in the U.K. by the British Royal Mail Parcelforce service. I was out at
work, so they left the parcel hidden in my greenhouse & a note
through my door explaining where I could find it. Absolutely excellent.
Not even a mark on the box. Again a big Thank You to you. Wonderful
service all round - not forgetting the good carrier service your side
of the Atlantic also.
"
John M - UK
"Thank you so much for your help Shannon! You guys at Lambert are always so helpful! That's why I come back time and time again. Thanks again"
Matt