Shipping Guidelines, Mail Orders, & Returns
|• Shipping Charges & Additional Fees • Mail Orders • Returns • Package Delivery Safety|
Shipping Guidelines | Updated January 20, 2017
Lambert Vet Supply contracts with the following carriers:
The Overnight Shipping option is limited to Standard Overnight services only, and excludes First and Priority Overnight services. This means that only business days (Monday-Friday) are used in calculating transit times. Saturday delivery is available in certain, but not all, areas for an additional fee. If Saturday delivery is desired, please call Customer Service to complete your order.
FedEx SmartPost, Please allow 4 -7 business days for delivery.
Shipping Options & Exceptions
LambertVetSupply.com offers free shipping on qualifying orders of $100 or more within the contiguous United States. Certain items marked free shipping, perishable, drop ship, special order, and orm-d are not included in the $100 total. Handling fee of $1 applies to all orders. Oversize fees are listed on product page. Call for drop ship fees. Express delivery is available upon request. Perishable items can only be shipped 2nd day or next day. Other restrictions may apply. Call Customer Service at 800-344-6337 for shipping quotes or if you have questions about shipping your order.
Perishable Items and Vaccines (Refrigerated Products)
We recommend all refrigerated products ship via Overnight or 2nd Day Service, using the following guidelines:
Prescriptions from our Pet Pharmacy
All prescription items are Non-Returnable and Non-Refundable. Prescription items can only be shipped within the 50 states. Please allow an additional business day for processing of prescription items. If other items are included in the same order as a prescription item, the prescription item will ship separately.
Any item that weighs over 8 pounds is considered an oversized item. Orders containing oversized items will be assessed a $4 oversized fee per item. Orders containing oversized items must ship via ground service. Second day and overnight service is unavailable for oversized items.
Items Shipped Directly from Manufacturer (Dropship)
Items marked as “Ships directly from manufacturer”, must be ordered over the phone with a customer service representative. Shipping costs for drop ship items vary by manufacturer and/or distributors and subject to change.
Effective June 13, 2011, each order processed through LambertVetSupply.com will be subject to a $1 handling fee. This fee covers rising fuel costs and will be applied to the shopping cart upon checkout.
Shipping Locations | Multiple Item Orders
Please note: Lambert Vet Supply ships items from three different locations. If your order contains multiple items, be aware that they may ship separately and at different times. You will be notified and receive tracking information when your items have been shipped.
Orders that contain backordered items will be split shipped, via standard ground. In-stock items will be shipped and backordered items will ship as they become available. Vaccines, any item on Manufacturer Back Order and items less than $10.00 will not be backordered. Please plan to include these items in your next order.
Special order items are non-refundable.
ORM-D / LTD QTY Products
Products that are marked ORM-D (Other Regulated Materials-Domestic) or LTD QTY (Limited Quantities) can only be shipped via ground carrier within the contiguous United States. They cannot be shipped to a P.O. Box or via any expedited method that may involve air transport. If you have any questions, please call 800-344-6337.
Shipping Charges & Additional Fees
Please note: Final totals for orders containing drop ship and special order items will be calculated by a Customer Service Rep. You will then be contacted via phone or email with final order costs.
For orders Over $500.00 please CALL for shipping costs.