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Lambert Vet Supply
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Lambert Vet Supply - The path to healthier pets
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Shipping Guidelines, Mail Orders, & Returns

•Shipping Charges & Additional Fees       • Mail Orders       • Returns

Shipping Guidelines | Updated December 22, 2014

Carrier Services

Lambert Vet Supply contracts with the following carriers:

  • FedEx Ground
  • FedEx Express
  • United States Postal Service

The purchase of the next day shipping option is limited to Standard Overnight services only, and excludes First and Priority Overnight services. This means that only business days (Monday-Friday) are used in calculating transit times. Saturday delivery is available in certain, but not all, areas for an additional fee. If Saturday delivery is desired, please call Customer Service to complete your order.

Lambert Vet Supply is not responsible for misdirected, weather-delayed, or undeliverable packages.

Shipping Options & Exceptions

LambertVetSupply.com offers free shipping on web-based orders of $100 or more. Free shipping is limited to ground delivery within the contiguous United States, and excludes oversized, perishable and special order items. Packages being shipped to Alaska, Hawaii, APO addresses and US Territories are also excluded from free shipping. Excepted products will be marked "Call to Order". Call Customer Service at 800-344-6337 for shipping quotes or if you have questions about shipping your order.

For orders placed over the phone, please refer to the shipping chart below.

Shipping charges are the responsibility of the customer. Please note once a product has shipped it is considered a complete sale. Lambert Vet Supply is not responsible for misdirected or undeliverable packages.

The shipping chart listed below applies to all orders shipped within the contiguous United States. For orders to Alaska, Hawaii, APO/FPO/DPO Addresses and U.S. Territories please call for current rates. At present, we are unable to ship orders placed via our website to international addresses.

Most orders are processed within 48 hours. Orders are processed Monday through Friday excluding company-recognized holidays. LVS currently recognizes the following holidays, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, Christmas Eve and Christmas. Please allow an additional business day for order processing during these holidays.

If you decide to cancel your order after the item has shipped, shipping costs will be charged. After you refuse the shipment and we receive the product back, your credit card will be credited the original invoice total minus shipping costs. See Returning Merchandise below for more information.

Shipping Locations | Multiple Item Orders

Please note: Lambert Vet Supply ships items from three different locations. If your order contains multiple items, be aware that they may ship separately and at different times. You will be notified and receive tracking information when your items have been shipped.

Oversized Items

Any item that weighs over 8 pounds is considered an oversized item. Orders containing oversized items will be assessed a $4 oversized fee per item. Orders containing oversized items must ship via ground service. Second day and overnight service is unavailable for oversized items.

Handling Fee

Effective June 13, 2011 each order processed through LambertVetSupply.com will be subject to a $1 handling fee. This fee covers rising fuel costs and will be applied to the shopping cart upon checkout.

Prescriptions from our Pet Pharmacy

All prescription items are Non-Returnable and Non-Refundable. Prescription items can only be shipped within the 50 states. Please allow an additional business day for processing of prescription items. If other items are included in the same order as a prescription item, the prescription item will ship separately.

Vaccines and other Refrigerated Products

All refrigerated products are shipped on Monday, Tuesday and Wednesday. We cannot ship vaccines to P.O. Boxes.

Overnight orders are shipped Monday-Thursday. Orders received after 11 a.m. CST on Thursday will be shipped the following Monday.

2nd Day orders can only be shipped Monday-Wednesday. Orders taken after 11 a.m. CST on Wednesday will be shipped on the following Monday.

Vaccines may be shipped on Friday for overnight delivery on Saturday, for an additional fee of $20. Please note that Saturday delivery is not available in all areas.

Vaccines are packed within a cooler, and with the necessary ice packs to ensure that your package arrives effective. There is a $4 cooler charge.

Vaccines are Non-Returnable unless shipped by Overnight or 2nd Day Service. The use of Overnight or 2 Day service is strongly encouraged for all temperature sensitive items. Orders shipped via Ground Service may take up to 10 days to deliver. Orders are owned by the purchaser upon shipment.

Vaccines are temperature sensitive to extensive heat or freezing. In order to maintain viability, if experiencing either weather extreme, we recommend using Overnight Service. Please use precaution if delivery is to an area with inclement weather conditions. Either contact customer service about a different delivery date or note on your order.

In most cases, the ice packs may have melted by the time your package arrives and therefore means the ice and cooler box have done their job. The vaccine may arrive slightly warm, and will not cause ineffectiveness of the vaccine. Vaccines are shipped in the same method from the manufacturers.

If temperatures are above 80 degrees, we recommend the purchase of additional ice for $1.00 per pack. Please call to add additional ice to your order.

Immediately upon receipt of your order, place vaccines in the refrigerator and avoid exposing them to direct sunlight or freezing conditions.

Drop Shipped Items from Vendor

For items marked as drop shipped, a customer service representative will contact you to finalize your order. Shipping costs for drop ship items vary by manufacturer and/or distributors and subject to change.

Backorder Policy

Orders that contain backordered items will be split shipped. In-stock items will be shipped and backordered items will ship as they become available. Vaccines on Manufacturer Back Order and items less than $10.00 will not be backordered. Please plan to include these items in your next order.

Special Orders

Special order items are non-refundable.

ORM-D Products

Products that are marked ORM-D (otherwise regulated materials for domestic transport only) can only be shipped via ground carrier within the contiguous United States. They cannot be shipped to a P.O. Box or via any expedited method that may involve air transport. If you have any questions, please call 800-344-6337.

Shipping Charges & Additional Fees

Please note: Final totals for orders containing drop ship and special order items will be calculated by a Customer Service Rep. You will then be contacted via phone or email with final order costs.

Shipping Charges
Order SubtotalStandard Ground (2-7 days)Standard 2nd Day (2 business days)Standard Overnight (1 business day)
Up to $25.00$6.99$11.99$26.99
$25.01 to $50.00$7.99$12.99$27.99
$50.01 to $75.00$8.99$13.99$28.99
$75.01 to $99.99$9.99$14.99$29.99
$100.00 to $150.00Free$15.99$30.99
$150.01 to $200.00Free$16.99$31.99
$200.01 to $300.00Free$17.99$32.99
$300.01 to $500.00Free$18.99$33.99

For orders Over $500.00 please CALL for shipping costs.

Additional Fees
ProductItem #PriceMax # TraysStandard Ice PacksMaximum Ice Packs
TK-7 CoolerCOOLER-TK7$4.00224
TK-16 CoolerCOOLER-TK16$4.00546
TK-20 CoolerCOOLER-TK20$4.001258
TK-23 CoolerCOOLER-TK23$4.0015610
Saturday Delivery300-SATURDAYDELIVERY$20.00N/AN/AN/A
Additional Ice Packs300-ICEPACK$1.00N/AN/AN/A
Oversized Item Fee300-OVERSIZED$4.00N/AN/AN/A
C.O.D. Fee300-CODFEE$9.50N/AN/AN/A
Drop Ship Handling Fee300-HANDLINGFEE$1.75N/AN/AN/A
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Mail Orders

We're happy to accept your mail orders and personal check. Your check must include:

  • Your Name
  • Your Complete Address
  • Your Phone Number
  • Your Driver's License Number and State of Issue.

No checks will be accepted if any of the above information is missing. If your check is incomplete, your order will not be processed and you will need to send a replacement check. We apologize for any inconvenience, but we cannot add the information to your check. You must include it yourself.

Sample Check

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If you wish to return a product you need to obtain a Return Merchandise Authorization ("RMA") number. Such RMA number is good for 10 days and must be written on the outside of the returning package. No returns will be accepted without an RMA number. All returned products must be in the same condition that they were received and in the original packaging. Please hold on to all packaging instruction manuals etc. until you are sure that you are happy with the products you have purchased.

It is recommended that you use a shipping carrier that requires a signature for proof of delivery.

Please note that return shipping charges are not included in the credit and it is your responsibility to pay for return shipping.

Returned product is subject to a 25% restocking fee. Returns/exchanges may take up to 6 weeks for processing and credit may be issued on account.

Unopened or defective clippers, clipper accessories, blades, shears or combs may be returned for exchange or replacement only. Sorry, no cash or credit refunds.

Packing and Shipping

Shipping charges are the responsibility of the customer. Any damage done to the product by the user will be deducted from the return. Please note once a product has shipped it is considered a complete sale. If you decide you want to cancel your order after the item has shipped you will be charged the shipping. After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping. Some products may be subject to an additional 25% restocking fee.

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